Return and Refund Policy
1. Introduction
At Applically, operated by Inceptia Edtech LLP (“we,” “our,” or “us”), we are committed to providing quality services and ensuring customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for returns, exchanges, and refunds for our services. By using our services, you agree to the terms set forth in this policy.
2. Services Covered
This policy applies to all services offered through our web application, Applically, accessible at [www.applically.com].
3. Cancellation Policy
a. Service Cancellation by the Customer:
- Timeframe: You may cancel your service subscription within 24 hours of placing the order or before the service has been rendered, whichever is earlier.
- Procedure: To initiate a cancellation, please contact our support team at support@applically.com with your order details.
- Refund Eligibility: Cancellations made within the specified timeframe are eligible for a full refund.
b. Service Cancellation by Applically:
- Right to Cancel: We reserve the right to cancel any service order due to unforeseen circumstances, technical issues, or any other reason deemed necessary.
- Notification: In the event of a cancellation initiated by us, we will notify you via email or phone using the contact information provided at the time of order.
- Refund Process: A full refund will be processed in such cases.
4. Refund Policy
a. Refund Eligibility:
- Service Not Rendered: If a service has not been rendered due to our inability to deliver, you are entitled to a full refund.
- Service Deficiency: If you believe the service provided is deficient or does not meet the agreed-upon standards, please contact us within 7 days of service delivery to request a refund.
b. Refund Process:
- Evaluation: Upon receiving a refund request, our team will evaluate the claim based on the information provided. Additional details may be requested to process your request effectively.
- Approval: If the refund is approved, we will process it within 7-10 business days.
- Method: Refunds will be issued to the original payment method used during the transaction.
5. Non-Refundable Services
Certain services may be non-refundable, including:
- Customized Services: Services that have been customized or personalized as per your specific requirements.
- Partially Used Services: If a service has been partially rendered and utilized by you, it may not be eligible for a full refund.
6. Dispute Resolution
If you are dissatisfied with our services or the outcome of a refund request, please contact our Grievance Officer at:
Email: support@applically.com
Location: Mumbai, India
We are committed to resolving disputes amicably and in compliance with applicable Indian laws and regulations.
7. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
8. Contact Us
For any questions or concerns regarding this Return and Refund Policy, please contact us at:
Email: support@applically.com
Location: Mumbai, India
By using our services, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.